Here at Theatro, we have a pro-active replacement policy that ensures our customers have enough communicators at their store. We monitor the amount of online communicators at each location daily and ensure that this number is above the contracted amount we have been given for that store. If the number drops below that contracted amount, we immediately ship replacement communicators. Along with the new communicators, we ship a pre-paid return label. Once the package is received all the new communicators should be taken out, placed in a charging rack, and turned on by tapping the command button.
All malfunctioning hardware should be put into this box, and return label applied to the top. We will unassign the communicators from your store’s inventory once we receive them.
NOTE: Malfunctioning communicators do not have to be fit into the foam slots. As many as possible should be put into the box so they can be returned to us.
If you have any questions about this process, give us a call at (844)843-2876, utilize our chat feature, open a ticket, or simply say “Message Tech Support” into your communicator and we will assist you!